Fees & Refunds
Effective: June 7, 2026
This page explains what Fundly charges, when it is refunded, and how donations and sale proceeds are handled. The short version: Fundly takes 0% of donations and 0% of sales.
The launch fee
Fundly charges a single, one-time fee to launch each campaign, paid by the organization at launch time. The standard fee is the greater of $10 or $2 per enrolled student, calculated from your enrolled-student count. Event-style campaigns (for example, a single ticket sale or one-day event) carry a flat $15 fee. The exact amount is shown to the organization admin on the launch screen before the card is charged.
Non-refundable
The launch fee pays for the work of taking a campaign live — configuring the public page, generating the payment link, connecting to Stripe, and starting the donation or sale clock — and that work is performed as soon as the campaign transitions from approved to live. A snapshot of the launch fee is taken at that approved-to-live moment, the card on file is charged at that moment, and the work it pays for is not reversible. For that reason the launch fee is non-refundable once a campaign has gone live, even if the campaign is later cancelled, paused, or under-delivers.
Exception process
We will consider a launch-fee refund in narrow cases: a duplicate charge, a charge made without org authorization, or a documented technical error. Goodwill credits may be granted at Fundly's discretion for organizations in good standing. To request an exception, email [email protected] with the campaign ID, the date of the charge, and a short explanation. We aim to respond within five business days.
Donations and sale proceeds
All donations and sale proceeds are processed through Stripe Connect and are sent directly to the organization. Fundly takes 0% of donations and 0% of sales. Standard Stripe card-processing fees apply and are paid out of the organization's funds. Fundly does not hold, custody, or disburse donor or buyer money.
Donor refund policy
Refunds on donations and on orders are the responsibility of the organization. Because the funds sit in the organization's own Stripe account, the org must issue the refund from its Stripe dashboard; Fundly is not in the money flow and cannot process a refund on the donor's behalf. A donor who wants a refund should contact the organization directly. The launch fee Fundly charges is separate from any refund the org chooses to issue.